Refund & Cancellation
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Last Updated: September 27, 2026
This Refund & Cancellation Policy explains the circumstances under which payments made to Designhood may be cancelled, refunded, credited, or retained.
This Policy applies to Designhood's website design, development, UI/UX, ecommerce, branding, consulting, digital strategy, maintenance, subscription, and other professional Services, unless different terms are expressly stated in the applicable proposal, quotation, Statement of Work ("SOW"), invoice, subscription agreement, or other written agreement.
By purchasing or engaging our Services, you acknowledge and agree to this Policy and our Terms & Conditions.
1. General Refund Principle
Designhood provides professional, customized Services. Work may involve time allocation, planning, design, development, third-party services, project resources, and other commitments made specifically for a Client.
Accordingly, refunds are determined based on:
Whether Services have commenced;
The amount of work already completed;
The applicable Project or milestone;
Whether Deliverables have been provided or approved;
Third-party costs already incurred;
The specific cancellation terms agreed with the Client; and
Applicable law.
A payment is not automatically refundable simply because a Client changes their mind after Services have commenced.
2. Before Project Commencement
If a Client cancels a Project before Designhood has commenced substantive work, the Client may request a refund by contacting us in writing.
Where eligible, Designhood may refund the amount received after deducting:
Non-refundable payment-processing charges, where applicable;
Third-party costs already incurred;
Administrative or other costs expressly identified in the applicable agreement.
The applicable proposal, quotation, invoice, or SOW may specify different cancellation terms.
3. Cancellation After Work Has Commenced
Once Designhood has commenced work, a Client may request cancellation.
Any refund will be assessed based on the work completed and commitments made up to the cancellation date.
Designhood may retain amounts corresponding to:
Work already performed;
Approved milestones;
Deliverables already supplied;
Time or resources specifically allocated to the Project;
Non-refundable third-party costs;
Services already activated or delivered; and
Other non-refundable amounts expressly identified in the Project agreement.
Any remaining eligible balance will be assessed in accordance with the applicable agreement and applicable law.
4. Deposits and Advance Payments
Where a Project requires an advance payment or deposit, that payment reserves project capacity and may be used to begin planning, research, design, development, or other preparatory work.
Unless the applicable proposal or SOW expressly provides otherwise, an advance payment is not automatically refundable once Designhood has commenced work or committed resources to the Project.
Specific deposit terms may be stated in the applicable Project agreement.
5. Milestone Payments
Where a Project is divided into milestones, payments relating to a completed or approved milestone are generally non-refundable once the corresponding work has been completed or delivered.
Cancellation of a subsequent milestone does not automatically create a refund entitlement for previous milestones.
Where work for a future milestone has not commenced, the applicable agreement will determine whether the associated payment is refundable or transferable.
6. Client Delays and Inactivity
Clients are expected to provide required content, information, approvals, access credentials, feedback, and other materials within the agreed timeframe.
A Project may be paused where the Client does not provide the required information or approvals.
Client inactivity or failure to provide required materials does not automatically entitle the Client to a refund for work already performed or project capacity already allocated.
Where a Project remains inactive for an extended period, Designhood may require a revised timeline, restart fee, or revised quotation before resuming work, where applicable.
7. Revisions and Change of Requirements
A Client's change of mind, change in business direction, change in design preference, or request for work outside the agreed scope does not automatically qualify for a refund.
Where the requested change is outside the agreed scope, Designhood may provide a separate quotation before performing the additional work.
Where appropriate, Designhood may offer a reasonable alternative, credit, or adjustment at its discretion.
8. Third-Party Products and Services
Payments made for third-party products or services may include:
Domains
Hosting
Wix plans or subscriptions
Premium applications
Plugins
Software licenses
Stock assets
Fonts
APIs
Payment services
Other third-party subscriptions or services
Third-party charges may be non-refundable once purchased, activated, or committed.
Any refund for third-party products or services is subject to the relevant provider's refund policy.
Designhood is not responsible for refunding third-party charges where the third-party provider does not provide a refund.
9. Subscription Services
For recurring or subscription-based Designhood Services, the applicable subscription agreement or service terms will specify:
Subscription period
Billing frequency
Renewal terms
Cancellation requirements
Included Services
Usage limitations
Transfer or termination conditions
Cancellation of a recurring subscription generally prevents future renewals but does not automatically refund amounts relating to a current billing period that has already commenced.
Where a subscription agreement provides a different refund or cancellation arrangement, that agreement will prevail.
10. Service Not Delivered
If Designhood is unable to provide a Service that has been paid for and no alternative arrangement is agreed, the Client may request a refund for the undelivered portion of the Service.
Any refund will be assessed based on the Services already performed and amounts already incurred.
Where Designhood has substantially completed the agreed Service, no refund will be due solely because the Client does not use or implement the resulting Deliverables.
11. Refund Requests
Refund requests must be submitted in writing to:
The request should include:
Client name
Invoice or transaction reference
Service or Project name
Date of payment
Reason for the refund request
Relevant supporting information
Designhood may request additional information where necessary to assess the request.
12. Refund Assessment
Refund requests will generally be reviewed within 7 business days of receiving the necessary information.
Where a refund is approved, Designhood will communicate the approved amount and applicable processing method.
Refunds will ordinarily be made through the original payment method or another appropriate method agreed with the Client.
The time required for the refunded amount to appear in the Client's account may depend on the payment provider, bank, card network, or other financial institution.
13. International Payments
For international transactions, refunds may be affected by:
Currency conversion
Exchange-rate fluctuations
Bank charges
Payment-provider fees
Intermediary bank charges
International transaction processing
Where applicable, Designhood may refund the eligible amount in accordance with the original transaction and applicable payment-provider procedures.
Designhood is not responsible for losses arising solely from exchange-rate fluctuations or charges imposed by a Client's bank or financial institution, except where required by applicable law.
14. Chargebacks and Payment Disputes
Clients are encouraged to contact Designhood before initiating a payment dispute or chargeback.
If a Client believes that a payment was made in error, a Service was not delivered, or a refund is otherwise due, the Client should first contact info@designhood.in so that the matter can be reviewed.
Nothing in this section prevents a Client from exercising any rights available under applicable law or applicable card-network rules.
Designhood may provide relevant transaction records, communications, invoices, project records, approvals, and delivery evidence to a payment provider, acquiring bank, card network, or other authorized party where reasonably required to respond to a dispute.
15. Non-Refundable Circumstances
Subject to applicable law, refunds may generally not be available where:
The agreed Services have already been completed;
A Deliverable or milestone has been approved;
The Client has received and accepted the relevant Deliverables;
The Client cancels after substantial work has been completed;
The payment relates to a non-refundable third-party service or product;
The Client's circumstances or business decision changes after work has commenced;
The Client fails to provide required content, information, access, or approvals;
The Client requests work outside the agreed scope and declines the additional quotation; or
The applicable Project agreement expressly identifies the payment as non-refundable.
16. Errors and Duplicate Payments
If a Client accidentally makes a duplicate payment or is charged an incorrect amount due to an identifiable payment-processing error, the Client should contact us as soon as possible.
After verification, Designhood will take reasonable steps to correct the error or issue an appropriate refund where applicable.
17. Exceptions
Nothing in this Policy is intended to exclude or restrict any refund, cancellation, consumer, or other statutory right that cannot legally be excluded or restricted under applicable law.
Where the law provides a mandatory right that conflicts with this Policy, the applicable law will prevail.
18. Changes to This Policy
Designhood may update this Refund & Cancellation Policy from time to time.
Any updated version will be published on this website with a revised "Last Updated" date.
The updated Policy will apply to transactions made after the effective date unless otherwise required by law or expressly agreed.
19. Contact Us
For refund requests, cancellation requests, payment questions, or other concerns relating to this Policy, please contact:
Designhood
Operated by: Yogesh Ravichandar
Registered Address:
36, Nadamuni 2nd Street, Shanthi Colony,
Anna Nagar, Chennai, Tamil Nadu,
PIN: 600040, India
Telephone: +91 8124072737
Email: info@designhood.in
Website: www.designhood.in
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